What does metrics driven mean

Link: Copy link. Well it probably means you'll be measured on a lot of things. For instance one metric might be how long does it take to answer a call, or how long does it take to solve a customer's problems. Metrics are just a fancy way of saying measurements. So it could be rather benign or they could be measuring every little thing you do.

Or maybe it just means working in metric measurements, eg. Syk0tiK wrote: maybe, but probably not. In most call center environments, metrics refer to "goals" you must meet. For instance, you must make 15 balance transfers per month.

Another one is Average Handle Time, basically make sure you have your handle time at or below the "metric" or "goal". If you get such job, you will probably hear everyone complaining that they are not making their metrics. Often jobs push nearly impossible metrics to increase profits. How the hell can you provide good customer service while trying to rush the customer off the phone as quick as possible?

Sure its possible, but not likely. Have fun. Metric driven environment is marketing speak for bureaucracy and micro-management out the ass. How do you think they're going to get these "metrics"? Recurring revenue is a stream of future earnings that an individual or company can anticipate earning in the future. These revenues are often from existing customers who regularly recur for service , product, or payment with no end in sight. SaaS Metrics are a measurement for use with SaaS company providers.

Metrics are often vital to determining whether or not a company is meeting its goals. Startup metrics are a way of tracking and monitoring the performance of startups. This can include what most users are viewing, time spent on the site, pages per visit, visits per user, bounce rate, page views per user, and more. Churn rate is the percentage of customers who discontinue service in any given year. Conversion rate is the percentage of visitors to a website who purchase or complete another type of interaction.

A revenue churn is when a customer changes vendors before their subscription to service runs out and becomes inactive. A customer churn is a measure of the number of customers abandoning your business during a given period. Calculating and factoring in customer churn rate is an essential but often overlooked metric determining how well your company does.

Customer lifetime value is the expected future revenue that a customer will generate from retail purchases. It is often abbreviated as LTV. Monthly Recurring Revenue MRR is software or service billing that customers automatically pay for every month. Usually, this happens with predetermined intervals, such as every month, every quarter, etc. Financial metric is what investors and traders make use of when predicting stock market behavior.

Financial metrics define different asset classes, such as real estate, bonds, or stocks. These metrics often include investor sentiment and behavioral patterns toward a particular group of shares or bonds, changes in volatility indicators, etc. Market Metric is the metrics generated in a marketing campaign that allows tracking the response to and effectiveness of marketing campaigns.

It is calculated by taking the total revenue and dividing it by the number of shares outstanding. These numbers are skewed mainly by larger VC firms who invest massive sums of cash in one company at a time. Operational KPI is metrics or measurements that a company uses to understand its work and how well it is achieving its goals. The startup KPI would be any measurable and trackable parameter of a company that will provide information on whether or not it is meeting its objectives.

The important metric in business is measurements of revenue, expenses, profits, and assets. Key performance indicators KPIs are financial assessments that measure the financial standing of a company. Customer retention is the act of keeping your customers happy and coming back to you, rather than looking elsewhere or going away ultimately. No credit card required. Sign up. Your account. Nicole Post. In practice, consciously making data-driven decisions is hard. What does this mean? Obsessively track your metrics.

Over time, you start making data-driven decisions intuitively. Without trying. Have a key metric that everyone follows Your team should have ONE key metric. Share this post:. Share on facebook. Share on twitter. Share on linkedin. Recent Posts.